Man with Van Kingston Service Terms and Conditions

d. Waste disposal charges or fees for removing items classified as waste.

4.3 If additional services are requested on the day of the move that were not agreed at the time of the quotation, these may incur extra charges at our prevailing rates.

4.4 All prices are stated in pounds sterling and may be subject to applicable taxes or charges as required by law.

5. Payments

5.1 Payment terms will be confirmed at the time of booking. We reserve the right to require a deposit or full payment in advance for certain Services.

5.2 Unless otherwise agreed in writing, payment is due immediately upon completion of the Services on the day of the move.

5.3 We may accept various forms of payment, such as cash or bank transfer, subject to confirmation at the time of booking. It is your responsibility to ensure that cleared funds are available when payment becomes due.

5.4 If payment is not received when due, we reserve the right to:

a. Charge reasonable late payment fees and interest at the maximum rate permitted by law.

b. Withhold delivery of Goods until payment is received in full.

c. Retain Goods in our possession and, after giving reasonable notice, arrange for storage or disposal, with all associated costs charged to you.

6. Cancellations and Amendments

6.1 If you wish to cancel or amend your Booking, you must notify us as soon as possible.

6.2 Where you cancel more than 48 hours before the agreed start time, any deposit may be refundable at our discretion, subject to any reasonable administrative costs.

6.3 If you cancel within 48 hours of the agreed start time, we reserve the right to charge a cancellation fee, which may be up to 50 percent of the estimated job value, to cover lost time and costs.

6.4 If you cancel on the day of the move or after our team has already travelled to the collection address, we may charge up to 100 percent of the estimated job value.

6.5 If you need to change the date, time or scope of the Services, we will try to accommodate your request, but this cannot be guaranteed. Any changes are subject to availability and may result in price adjustments.

7. Client Responsibilities

7.1 You are responsible for:

a. Ensuring that adequate parking is available for our Vehicle at both collection and delivery addresses, and for any parking permits or payments required.

b. Ensuring that the premises are accessible and that our team can safely load and unload Goods.

c. Packing and protecting Goods appropriately unless you have booked a packing service with us.

d. Supervising the move, or appointing a representative to do so, and checking the Vehicle is empty at the end of the job.

7.2 You must not request us to transport any items that are illegal, dangerous, highly flammable, explosive, perishable or otherwise unsuitable for transport.

7.3 You are responsible for securing any necessary permissions for work at the premises, such as building management approval, and for complying with any rules or regulations in place.

8. Excluded and Special Items

8.1 Unless specifically agreed in writing, we do not transport:

a. Cash, jewellery, watches or other high-value personal items.

b. Bonds, securities, deeds, documents or precious metals.

c. Livestock, animals or plants.

d. Hazardous materials, including chemicals, paints, solvents, gas cylinders or fuel containers.

e. Any items whose possession or transport may be unlawful.

8.2 If we agree to transport fragile or high-value items, you must inform us in advance and ensure that they are suitably packed. Our liability in respect of such items may be limited as set out in these Terms and Conditions.

9. Liability for Loss or Damage

9.1 We will exercise reasonable care and skill in handling and transporting your Goods. However, our liability is subject to the limitations and exclusions set out in this section.

9.2 We are not liable for any loss or damage to Goods arising from:

a. Inadequate or improper packing by you or a third party.

b. Normal wear and tear, or pre-existing defects.

c. Goods that are inherently fragile or unstable.

d. Acts or omissions by you or your representatives.

e. Circumstances beyond our reasonable control, such as accidents, severe weather, traffic incidents or third-party actions.

9.3 Our liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, is limited to a reasonable replacement or repair cost, subject to an overall cap appropriate to the size and value of the job. If you require enhanced protection, you should arrange your own insurance cover.

9.4 We are not liable for any indirect, consequential or economic loss, including loss of profits, loss of business, loss of use or loss of opportunity.

9.5 Any claim for loss or damage must be reported to us in writing as soon as reasonably possible and in any event within 7 days of completion of the Services. You must provide evidence of the loss or damage and allow us a reasonable opportunity to inspect the item and consider repair options.

10. Property Damage

10.1 We will take reasonable care to avoid damage to property, fixtures and fittings while carrying out the Services.

10.2 You must take reasonable steps to protect floors, walls and doorways if you consider them at risk, and advise us of any particularly delicate areas.

10.3 We are not liable for minor cosmetic damage such as small scuffs or marks that may reasonably occur during the normal course of a move, particularly where access is restricted.

10.4 Any claim for damage to property must be reported as soon as reasonably possible and in any event within 7 days of completion of the Services.

11. Waste and Disposal Regulations

11.1 Man with Van Kingston operates in accordance with applicable waste and environmental regulations. We only remove and dispose of waste where this has been agreed in advance as part of the Services.

11.2 Certain types of waste, including hazardous materials, electrical items and construction waste, may require special handling, licences or disposal methods. We reserve the right to refuse such items or to charge additional fees to cover compliant disposal.

11.3 You are responsible for clearly identifying any items that are to be disposed of and confirming that you have the right to authorise their disposal.

11.4 Fly-tipping and unlawful dumping of waste are criminal offences. We will only dispose of waste at authorised facilities and may require additional information from you to ensure compliance.

12. Delays and Force Majeure

12.1 While we make every reasonable effort to meet agreed timescales, we are not liable for delays caused by events outside our reasonable control, including but not limited to traffic congestion, accidents, adverse weather, road closures, mechanical breakdowns, public transport issues or industrial action.

12.2 If the Services are delayed due to circumstances within your control, such as lack of access, incomplete packing, or waiting for keys, additional waiting time may be charged at our standard hourly rates.

13. Insurance

13.1 We maintain appropriate cover for our operations as a man and van and small removals provider, in line with our business activities.

13.2 You remain responsible for arranging adequate insurance for your Goods. We strongly recommend that you obtain your own removal or contents insurance if the value of your Goods is significant.

14. Complaints

14.1 If you are dissatisfied with any aspect of the Services, you should raise the issue with the driver or team on the day so that we have an opportunity to address it immediately where possible.

14.2 If the issue is not resolved at the time, you should submit a written complaint, providing full details of your concerns, within 7 days of completion of the Services.

14.3 We will review your complaint, request any further information we reasonably require and aim to provide a response within a reasonable timeframe.

15. Data Protection and Privacy

15.1 We collect and use personal information such as names, addresses and contact details for the purpose of providing the Services, managing bookings and handling payments.

15.2 Personal information will be handled in accordance with applicable data protection laws. We will not sell your data to third parties and will only share information where necessary to deliver the Services, comply with legal obligations or protect our legitimate interests.

16. Variation of Terms

16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your Booking will apply to that specific contract for Services.

16.2 Any variation to these Terms and Conditions requested by you will only be effective if agreed by us in writing.

17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision will be severed from the remainder, which will continue to be valid and enforceable.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 You and Man with Van Kingston agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

By proceeding with a booking and allowing the Services to commence, you confirm that you have read, understood and agree to these Terms and Conditions.