Terms and Conditions for Man With Van Kingston

These Terms and Conditions set out the basis on which Man With Van Kingston, referred to in this document as ???we??�, ???us??� or ???the service provider??�, supplies removal, delivery, transportation, loading, unloading and associated van-based services to customers, referred to as ???you??� or ???the customer??�. By making a booking, confirming a quote, allowing our team to begin work, or otherwise using our services, you agree to be bound by these terms in full. If you do not agree with any part of them, you should not proceed with the booking.

These terms are designed to be fair, clear and suitable for a UK moving and transport service. They apply to all work carried out by our man and van team, including domestic removals, furniture transport, item collection, single-item deliveries, small office moves, student moves and similar assignments. They should be read together with any written quote, booking confirmation, job notes or specific service instructions provided before the work begins.

We reserve the right to update or amend these Terms and Conditions from time to time. Any changes will apply to bookings made after the updated version is published or otherwise provided to you. It is your responsibility to review the terms before confirming a new booking. If a specific written agreement has been made for a particular job, that agreement will take priority only to the extent that it clearly differs from these terms.

1. Booking Process

A booking with Man With Van Kingston is not confirmed until we have reviewed the details of your request and accepted the job. A quotation may be provided based on the information you supply, including the type of items, collection and delivery locations, access conditions, property type, timing and any additional requirements. Quotes are usually based on the facts known at the time and may be revised if the job details change.

To make an accurate booking, you must provide complete and honest information. This includes, where relevant, the number and size of items, estimated weight, fragile or valuable goods, parking limitations, stairs, lift availability, narrow access routes, assembly/disassembly requirements and any special handling needs. If the information given is incorrect or incomplete, we may adjust the price, amend the planned vehicle or crew, delay the service, or refuse to carry out the work if it cannot safely be completed.

We may offer time slots, arrival windows or a scheduled collection time, but these are estimates unless expressly guaranteed in writing. Traffic, weather, loading delays and access issues can affect arrival times. While we aim to be punctual, we do not accept liability for minor delays beyond our reasonable control. If you are not available at the agreed time, the job may be treated as cancelled or as a waiting-time chargeable event, depending on the circumstances.

2. Pricing and Payments

Unless stated otherwise, prices are quoted in pounds sterling and may be based on an hourly rate, fixed fee, mileage component, or a combination of these. Prices may include labour, vehicle use, fuel, basic equipment and transit as described in the quote. Any additional services requested on the day, including extra labour, extended waiting, packing materials, storage handling, dismantling, reassembly or additional stops, may incur extra charges.

You agree to pay all sums due in line with the payment terms shown on the quote or booking confirmation. Unless we agree otherwise, payment may be required in advance, on the day of service, or immediately after completion of the job. We may accept common payment methods such as bank transfer, debit card or cash, although availability can vary by job. We are not obliged to begin or continue work if payment has not been made or if there is reasonable concern that payment will not be received.

Man with van Kingston services are sometimes booked for jobs where the final scope becomes clear only once our team arrives. In such cases, if the work exceeds the original estimate, we may revise the price to reflect the actual time, labour or resources required. Any additional charge will be explained as soon as reasonably possible. If you dispute an invoice, you must raise the issue promptly and in good faith. Undisputed amounts remain payable on time.

3. Cancellations, Rescheduling and Delays

You may cancel or reschedule your booking by giving us reasonable notice. The exact notice period may depend on the type of service, the level of preparation already undertaken and whether third-party costs have been incurred. Where a booking is cancelled at short notice, we may charge a cancellation fee to cover lost time, administration and any non-recoverable expenses. If we have already arrived at the address or commenced work, the full or partial job charge may still apply.

If you ask to change the date, time or details of the booking, we will try to accommodate the request, but changes are subject to availability. A rescheduled booking may be treated as a new booking if the original slot can no longer be held. Delays caused by you, such as not being ready, not providing access, not securing parking, or failing to complete packing, may result in waiting charges, reduced service time or postponement of the job.

We may cancel or suspend a booking where it becomes unsafe, unlawful, impractical or commercially unreasonable to continue. This includes situations involving abusive conduct, hazardous goods not disclosed in advance, severe access problems, vehicle restrictions, unexpected property damage risk, or force majeure events such as extreme weather, road closures, accidents or other events outside our control. Where possible, we will offer an alternative time or partial service, but we are not responsible for losses arising from such circumstances except where required by law.

4. Customer Responsibilities

You are responsible for ensuring that all items are properly packed, labelled and ready for transit unless packing has been specifically included in the service. Fragile items should be protected to a reasonable standard, and you should inform us in advance of anything that requires specialist care. We do not inspect every item for condition before loading, so it is your responsibility to identify any items that are valuable, delicate or sentimental.

You must ensure that the premises, access routes and loading areas are safe and suitable for our team and vehicle. This includes arranging parking permissions where needed, removing obstructions, securing pets, and making sure children or other people do not interfere with the work. If we are unable to access the property or complete the job because these responsibilities have not been met, additional charges may apply.

Where a job includes dismantling or reassembly, you must tell us in advance about special fittings, hidden fixings, integrated electrical parts or items that may be difficult to move. We may decline to dismantle or reassemble certain items if doing so would risk damage, void a warranty or require specialist tools or trades. The customer remains responsible for any pre-existing weakness or instability in furniture, fixtures or fittings.

5. Liability and Damage

We will take reasonable care when handling your belongings, but liability is limited to the extent permitted by UK law. We are not liable for loss or damage caused by items that were poorly packed, inherently defective, incorrectly labelled, or not suitable for transit. We are also not liable for normal wear and tear, cosmetic marks, minor scuffs, or damage caused by the customer???s instructions, unless the damage results from our proven negligence.

If an item is lost or damaged and you believe we are responsible, you must notify us as soon as reasonably possible and provide clear details of the issue. Any claim should include photographs, descriptions, receipts where available, and a record of when and how the issue was discovered. We may need time to investigate the matter, and you must allow us a reasonable opportunity to inspect the item or review the circumstances before any liability is admitted.

Our total liability for a claim will not exceed the amount paid for the specific service giving rise to the claim, except where the law requires otherwise. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under English law. This means your statutory rights remain protected.

6. Waste, Disposal and Regulatory Compliance

We operate in accordance with applicable UK waste rules and environmental obligations. If our service includes the removal, transport or disposal of unwanted items, you must be clear about what is to be taken away and whether the items are reusable, recyclable or waste. We will not knowingly transport or dispose of controlled, hazardous, prohibited or illegal materials unless expressly agreed and lawfully permitted.

You are responsible for declaring any items that may be classed as waste under environmental regulations, including broken furniture, appliances, mattresses, electrical goods, contaminated materials or mixed household waste. If we agree to remove waste on your behalf, you confirm that you have the right to dispose of those items and that they do not contain prohibited substances or materials requiring specialist handling. Additional charges may apply where waste must be separated, sorted, tipped or handled under special conditions.

We may refuse to collect items if we reasonably believe they breach transport, safety or waste legislation, or if the items are likely to create contamination or environmental risk. Any waste removed by us will be managed in a lawful manner, and where required, through authorised facilities or licensed partners. You agree not to ask us to carry out any act that would cause us to breach environmental rules, carrier obligations or any other legal requirement.

7. Goods in Transit and Storage-Like Situations

If your goods are transported in one of our vehicles, they will be handled with reasonable care while in transit. However, you acknowledge that moving items from one property to another involves ordinary risks, including movement during transport, minor vibration and environmental exposure. Where possible, our team will use appropriate loading methods, securing straps and sensible stacking techniques to help minimise risk.

We do not provide long-term storage as a standard part of the service, and any temporary holding of items during a job does not create a storage agreement unless expressly stated. If items are left unattended by agreement, or if a delay means goods remain in our vehicle for a short period, our responsibility remains limited to the care reasonably expected of a moving service, not a specialist warehousing operator. The customer should make arrangements to receive goods promptly once transport is complete.

Any claims relating to missing items must be reported quickly and with sufficient detail. Because moves often involve many similar boxes or pieces of furniture, you should keep a clear inventory for valuable or important items. We are not responsible for hidden contents in sealed boxes unless we were specifically informed of them and agreed to take additional precautions. This is particularly important for delicate, electronic or high-value possessions.

8. Insurance and Exclusions

We maintain insurance arrangements appropriate to the nature of our service, but insurance does not cover every possible loss. Certain goods may be excluded or subject to limitations, especially if they are extremely valuable, fragile, antique, irreplaceable or inadequately packed. If you have items of exceptional value, you should tell us before booking so that suitable precautions or additional arrangements can be discussed.

Unless otherwise agreed in writing, you remain responsible for ensuring that your own possessions are insured at an appropriate level for their value and risk profile. Our acceptance of a job does not mean that we assume responsibility as an insurer. If you require a specific level of cover or a special handling condition, it must be arranged and confirmed before the service begins. Verbal assumptions do not override these Terms and Conditions.

We may exclude liability for losses arising from unforeseen events, defective packing, insufficient preparation, inaccurate information, customer interference, unavoidable delays, or circumstances outside our control. Any exclusion or limitation in these terms is intended to operate only to the fullest extent permitted by law and should be read accordingly.

9. Conduct, Safety and Refusal of Service

Our team has the right to work in a safe and respectful environment. We will not tolerate threats, harassment, discrimination, aggression or abuse. If such conduct occurs, we may stop work immediately and leave the site. In those circumstances, you may still be charged for time spent, travel, labour already provided and any reasonable loss incurred as a result of the interruption.

We may refuse to move any item that appears unsafe to handle, poses a risk to property or people, or requires specialist lifting equipment that has not been arranged. Similarly, we may decline to carry items that are excessively heavy, unstable, contaminated, prohibited or inadequately packaged. Our decision in these matters is final where it is made to protect health, safety or legal compliance.

Where a customer insists on continuing despite a clear safety concern, we may withdraw from the job. Man With Van Kingston is committed to carrying out services professionally, but not at the expense of legal compliance, worker safety or reasonable care of property. Any instructions that conflict with these principles may be ignored or declined.

10. Governing Law and General Terms

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the service, these terms, a quote, booking or invoice will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

Failure by us to enforce any part of these terms at a particular time does not mean we waive the right to enforce it later. No person other than the customer and us shall have any rights under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated. These terms contain the whole agreement between the parties regarding the service, unless a written variation has been agreed.

If you book a service with man and van Kingston, Man With Van Kingston or any similar variation of our trading name, you confirm that you have read, understood and accepted these Terms and Conditions. By proceeding, you acknowledge that the nature of moving work can involve time, access and handling risks, and that reasonable care and fair limitations of liability are necessary to provide the service effectively and lawfully.

These Terms and Conditions are intended to support a professional, transparent and lawful moving service. They apply whether the work is a simple item collection, a small removal, or a more involved transport job requiring extra labour and coordination. By using our service, you agree that all parties will act reasonably, communicate clearly and comply with applicable UK requirements throughout the booking and completion of the job.

Man With Van Kingston terms are structured to balance customer expectations with operational realities. The customer benefits from clear booking rules, payment expectations and service standards, while the business retains the ability to manage delays, changes, risk and compliance matters properly. If a matter is not expressly covered here, it will be handled in a reasonable manner consistent with UK law and standard industry practice.